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Privacy Policy

How Josmo Industries collects, uses and protects customer information.

Josmo Industries values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and safeguard your data when you use our website.

1. Information We Collect

We may collect information when you create an account, place an order, contact us or use our website services.

Personal Information

  • Full name
  • Email address
  • Phone number
  • Delivery address

Account Information

  • Login details
  • Profile information
  • Account preferences
  • Order history

Order Information

  • Products purchased
  • Payment method
  • Delivery details
  • Order status

2. How We Use Your Information

  • To create and manage customer accounts.
  • To process and deliver customer orders.
  • To contact customers about orders, deliveries or inquiries.
  • To provide customer support.
  • To improve our website, products and services.
  • To keep transaction and order records.

3. Payment Information

Payment information is used only for transaction processing. Josmo Industries does not store M-Pesa PINs, card PINs or sensitive banking credentials.

When using M-Pesa Daraja services, payment requests are processed through Safaricom’s payment system.

4. Cookies & Browser Storage

Our website may use secure browser storage for login sessions, wishlist preferences and temporary website functionality.

  • Cart data is handled through the Laravel backend when logged in.
  • Login tokens may be stored temporarily to keep you signed in.
  • Wishlist items may be saved in browser storage until a backend wishlist API is added.

5. Information Sharing

Josmo Industries does not sell customer personal information.

We may only share limited information with:

  • Delivery partners for order delivery.
  • Payment providers for transaction processing.
  • Customer support teams for service assistance.
  • Legal authorities where required by law.

6. Data Security

We take reasonable steps to protect customer data against unauthorized access, misuse, loss, alteration or disclosure.

Secure Accounts

Protected Payments

Customer Privacy

7. Customer Rights

Customers may request to:

  • View their account information.
  • Update inaccurate personal details.
  • Request correction of stored information.
  • Request deletion of their account where applicable.

8. Third-Party Services

Our website may use third-party services such as:

  • Google Maps for location display.
  • Google authentication for sign-in services, if enabled later.
  • M-Pesa Daraja API for payments.
  • Social media platforms for communication.

These services may have their own privacy policies.

9. Data Retention

Customer information may be retained for order processing, customer support, legal, accounting and operational purposes.

10. Policy Updates

Josmo Industries may update this Privacy Policy from time to time. Any changes become effective once posted on this page.

11. Contact Information

Josmo Industries
Phone: +254 746 264 409
Email: info@josmoindustries.co.ke
Working Hours: Monday - Saturday, 8:00 AM - 6:00 PM