Terms & Conditions

1. Website Usage

Users must use this website responsibly and provide accurate information when creating accounts, making inquiries or placing orders.

• Unauthorized access or misuse of the website is prohibited.
• Fraudulent activities, false orders or false payment claims are not allowed.
• Users are responsible for keeping their login details secure.

2. Products & Availability

Josmo Industries aims to provide accurate product information, descriptions and images. However, product availability may change without prior notice.

• Product images are for illustration purposes.
• Actual product packaging may vary slightly.
• Some items may be unavailable depending on stock levels.

3. Pricing

All prices are shown in Kenyan Shillings unless stated otherwise. Prices may change due to supplier costs, promotions, transport costs or market conditions.

4. Orders

Orders are confirmed after successful verification, stock confirmation and payment confirmation where applicable.

• Josmo Industries may cancel suspicious or incomplete orders.
• Bulk orders may require quotation confirmation before processing.
• Customers must provide accurate order and delivery details.

5. Payments

Accepted payment methods may include M-Pesa, cash on delivery, bank transfer or card payment where available.

• Orders paid via M-Pesa are processed after payment confirmation.
• Customers should confirm payment details before submitting payment.
• False payment claims may lead to order cancellation.

6. Delivery

Delivery times are estimates and may be affected by traffic, distance, product availability, weather or road conditions.

View our full Delivery Information.

7. Returns & Refunds

Returns and refunds are handled according to our return policy. Customers should inspect products immediately upon delivery.

View our full Returns & Refunds Policy.

8. Customer Responsibilities

• Provide correct contact and delivery information.
• Ensure someone is available to receive the order.
• Inspect goods upon delivery.
• Report issues within the stated return period.

9. Limitation of Liability

Josmo Industries shall not be liable for losses caused by improper use of products, third-party delays, project delays, wrong installation or customer misuse of materials.

10. Intellectual Property

All logos, website design, images, product content and branding materials belong to Josmo Industries. Copying or distributing website content without permission is prohibited.

11. Privacy

Customer information is handled according to our privacy policy. View our Privacy Policy.

12. Changes to Terms

Josmo Industries may update these Terms & Conditions at any time. Continued use of the website means you accept the updated terms.

13. Contact Information

Josmo Industries
Phone: +254 746 264 409
Email: info@josmoindustries.co.ke
Working Hours: Monday - Saturday, 8:00 AM - 6:00 PM